- FLIGHT PERMIT AND SLOT COORDINATION
- HANGARAGE
- GROUND HANDLING
- VIP BUSINESS LOUNGES AT AIRPORTS
- CATERING
- FUEL
- IMMIGRATION & CUSTOMS
- CREW TRANSFERS AND HOTELS
- AIRCRAFT CHARTER SALES
- AIRCRAFT SALES BROKERAGE
- AIRCRAFT LEASING
- KEY CUSTOMER SERVICE
FLIGHT PERMIT AND SLOT COORDINATION
Every flight is special to Orlan Aero!
All requests for flight permits are dealt with in a specialised manner, taking into account the requested route and intended schedule data
We Offer:
- OVERFLIGHT PERMITS
- LANDING PERMITS
- PERMIT REVISION
ORLAN AERO AREA OF BUSINESS ACTIVITY:
- EUROPE
- RUSSIAN FEDERATION
- UKRAINE
- BELARUS
- KAZAKHSTAN
- UZBEKISTAN
Slot Coordination
Due to scheduled and charter flights the traffic density in some Airports of Moscow for example, Sheremetyevo, the most important element of flight operational support is slot coordination. Our close and long-term relationship with the airports and the presence of our own representations in almost all international airports of Russian Federation and CIS makes it possible for us to be in a privileged position compared to our competitors and to satisfy your slot requirement needs as quickly as possible.
We offer:
– Slot organization
– Prolongation services for non-24 hours working airports.
– Document consultations
HANGARAGE
At ORLAN AERO your aircraft is cared for from the time it arrives to the time it departs, in the ORLAN AERO Tradition – “From Start to Finish”.
Our knowledgeable and dedicated technicians are passionate about their work and your aircraft. We take pride in that our customers trust us with the maintenance of their aircraft and engines. Your aircraft will receive the same level of maintenance that our own aircraft receive. We will complete your maintenance, as scheduled, repaired correctly the first time, always mindful of cost, quality, and above all safety.
We are on call to assist you with your routine, scheduled, or AOG type maintenance needs at your hangar, our hangar, or on the road.
GROUND HANDLING
At Moscow airports we have our own team of highly qualified personnel working in European style FBOs.
Having a network of offices and representations in more than 100 Airports in Russia and the CIS, we provide handling services to a high standard. In fact, we have been an officially accredited operator in MAH airports on numerous occasions, providing ground handling services for the flights of Governments, chief executives and official delegations from various countries.
We provide services for:
– Airport tax
– Navigational services
– Forms А and С.
– METEO
– Ground maintenance on the ramp
VIP BUSINESS LOUNGES AT AIRPORTS
The status of clients passengers demand the highest standards not only in the provision of services, but also in passengers comfort and safety. In all Russian and foreign airports we are pleased to provide you with modern and comfortable:
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- VIP AND BUSINESS LOUNGES
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- CONFERENCE FACILITIES
- CONFERENCE ROOMS
- CONFERENCE FACILITIES
Polite and hospitable personnel will offer your passengers all they need for business and relaxation:
The best food and drinks, daily newspapers.
CATERING
In-flight catering is the recipe for an enjoyable flight. Being in the catering business for a long time, we know the sophisticated tastes of our crews and passengers. To tempt and satisfy delicate palates we work with superior restaurants in Moscow, St. Petersburg and other Russian cities. When supplying in-flight catering, we not only pay careful attention to the quality of food and the delicacy of dishes, but also to comfort, table setting etiquette in addition to punctual OnBoard Delivery.
Restaurants & cafes we work with:
Pushkin | Bochka | Ginkgo | Kavkazskaya Plennitsa | Kasta Diva | Cafe Gallery | Correa’s | Manon | Mario | Misada | Nedalniy Vostok | O Shaley | Palazzo Ducale | Sky Food Vnukovo | Sumosan | Turandot | Fly Fusion | Fuji Co | Tsarskaya Okhota | Shinok | Novikov Catering | Marriott Grand Hotel | Marriott Aurora | Marriott Tverskaya
FUEL
Due to our long-term cooperation and direct contractual relationships with refueling companies in the territory of Russia or abroad we can refuel your Aircraft faster than any other company and also offer you the best pricing terms.
IMMIGRATION & CUSTOMS
On your arrival at the airport our representative will render every possible assistance with customs and border procedures:
- We will ensure that crew and passengers go through customs control as quickly as possible.
- Will give you a detailed consultation on the peculiarities of customs and border formalities
- We will assist you in every possible way to avoid any kind of problems
HOTELS ACCOMMODATION
We provide crew accommodation services, even in busy periods we do everything possible to accommodate your crew at a hotel anywhere in the world.
For example, during exhibitions, summit conferences, and various celebrations all hotels are usually completely booked.
CREW TRANSFERS
Repeated changes of flight schedules are normal for business aviation. Crew can leave the Aircraft earlier or later than the provisionally planned time, thus transport for the crew must be available at anytime.
For example, transfer facilities at Vnukovo-3 Airport are provided by the company “(Crew Bus)”, with whom we have an agreement that part of their fleet is always available at the Airport on a stand-by basis. Thus we are ready to organize a transfer for you at any time, day or night.
We understand pretty well how difficult it is to find a hotel in these circumstances, and always try our best to accommodate your crew in a comfortable hotel.
Moreover, we can avail of discounted hotel rates, which mean you pay even lower prices compared to booking directly.
WE DEAL WITH THE FOLLOWING HOTELS:
- Radisson Royal Hotel, Moscow
- Radisson Royal Hotel, St. Petersburg
- Radisson Blu Airport Sheremetyevo, Moscow
- Park Inn Radisson Pulkovo Airport, St. Petersburg
- Crowne Plaza Airport, St. Petersburg
- Swissotel Krasnye Holmy, Moscow
- Marriott
- The Ritz-Carlton
- Novotel
- Renaissance
BUSINESS AIRCRAFT CHARTER SALES
ORLAN AERO Charter Flight Coordinator serves as the central point of contact between Universal Jet Aviation customers, flight crews and maintenance.
Our Responsibilities:
Customer service roles including: charter quoting, booking trips/securing payment, arranging customer/crew catering and transportation needs, and active customer flight following.
Flight Coordinator roles including: generate trip itineraries, research fuel pricing, arranging customs on international trips, manage aircraft/crew scheduling.
Guarantee that each flight can be safely conducted and that all activities are in compliance with FAA and company operations specifications.
Coordinate, schedule and plan all flights as to allow the efficient use of the aircraft and minimize the number of empty repositioning flights.
Heavy telephone interface with clients and industry contacts.
Increase company sales.
Maintain existing customer relationships.
Keep confidential all company and client information.
On call rotation required but not often.
Other duties may be assigned.
Customer service will always be the ultimate goal in all charter sales. Our customer always get the High level of service they expect and require!
AIRCRAFT SALES BROKERAGE
ORLAN AERO’s one of the world’s international aircraft brokerage and acquisition firms.
We perform for our clients, averaging one transaction aquarter. We match aircraft to your specifications in a professional and timely manner, allowing you to concentrate on your business, leaving the important details of marketing, market research, negotiating, and contracting to us.
Whether buying, selling or leasing a new or pre-owned aircraft, Orlan Aero is committed to providing superior customer service and creating mutually beneficial long-term customer relationships.
AIRCRAFT LEASING BY ACMI RATES
Aircraft, Crew, Maintenance & Insurance is usually a short term leasing option, from a few months to 2 years. The aircraft remains on the Lessor’s AOC throughout the lease term. Ideal option for testing route expansion, seasonal demand, scheduled/non scheduled maintenance (AOG) and smaller startup airlines.
The cost associated with an ACMI lease rate is usually expressed as a hourly block rate and the Lessee has to guarantee the Lessor a minimum number of hours per month. Other costs will include a deposit (usually equal to one month lease rate), aircraft positioning and any livery scheme the Lessee my wish to deck out the aircraft. These costs are open to negotiation.
Lease rate includes:
provision of Aircraft; provision of sufficient flight crews and their associated salaries, maintenance support, including provision of ground engineers, aviation Third Part Liability Insurance, crew scheduling, operational flight plans.
any additional cost reference to insurance coverage will be on Lessee’s account any and all other reasonable direct operating costs, incurred in the performance of the flights whether or not listed above.
KEY CUSTOMER SERVICE
Our new young and dynamically developing department. Its basic goals includes raised service quality assurance and also instant reaction to any condition change at all stages of flight performance Our new young and dynamically developing department.
Its basic goals includes raised service quality assurance and also instant reaction to any condition change at all stages of flight performance from airplane’s entering to Moscow aviation till leaving it. We will help crew and passengers to solve any supernumerary situations arising in the course of service, and also instantly react to all inquiries at times, even most unusual.scow aviation till leaving it.
We will help crew and passengers to solve any supernumerary situations arising in the course of service, and also instantly react to all inquiries at times, even most unusual.
ORLAN AERO
Orlan Aero LLC offers unprecedented customer service and competitive pricing. Through our extensive network of partners, we accommodate your needs and desires to go anywhere on our aircraft, we go to great lengths to ensure you flawless, comfortable, and luxurious travel.
NAVIGATIONAL SUPPORT
We are happy to offer you the following services as part of ORLAN AERO Navigational Support :
- Production of a document folder “Crew Briefing” (NAVLOG, FPL, Wind Charts, NOTAMS.) using a programme called Air Support “Pre-Flight Planning System” for all Aircraft types (with or without fuel consumption), which will e-mail or fax to you. In the Airport of departure the document folder will be handed over personally to the crew upon their arrival at the terminal.
CIS AND EUROCONTROL
Production of FPLs and their submission to Eurocontrol and subsequent forwarding of them to the customer by E-Mail, SITA, AFTN or FAX. Correction of problem FPLs within Russia, CIS and Eurocontrol area.
- Monitoring of Aircraft positioning.
- Advisory service on the use of air space of Russian Federation and countries of CIS
- Detailed weather charts and NOTAMs (international)